First thing to know is that you can see your evolution through different angles :
Activity 🏄♂️ : get all factual data about successful calls (communication establish with customer), Call volume (total), Call duration (Average), Call duration (Total), Tag repartition
Interaction ⚡️ : Get deeper insights on interaction, as talk ratio, sales longest monologue, customer longest monologue, interaction
Topics 🧪: See how your topics react through your calls
Coaching 🏅 : watch team & individual interactions with Modjo, call listened, comment posted, comment received.
You can find all details here
2 precious info :
Information are available for your personal stats but also for your team
You can choose to see info in different time laps : day / week / month / quarter / semester and you always have a comparaison of numbers with last reference period.
Some examples :
"I want to see my call ratios comparing to next month and comparing to the team"
Three thing to do :
Choose yourself as "Sales Rep"
Click on "Activity 🏄♂️" on the top of the page
Choose the "Month" period
1 = On the 3 tabs you'll find your stat and comparaison to last period
2 = On the graph you'll find your evolution compare to the total team
"I want to see which sales has the longuest sales monologue"
Three things to do :
Clear all filter
Click on "Interaction ⚡️" on the top of the page
Click on the tab "sales longuest monologue
Choose the period you want to analyse
👉 Graph and team member list will be automatically updated