Our support channels
💬 Live chat (recommended)
The fastest way to get help.
How to access:
Log in to your Modjo account
Click on the Help and Support tab at the bottom left of the screen
Click on Chat
Choose the path "I have a question" for instant answers via our AI assistant
If needed, you'll be connected with a support team member
Availability:
Automated support (AI): 24/7 for simple questions
Human support: business days, 10:00 AM–12:00 PM and 2:00 PM–6:00 PM (Paris time)
✉️ Email
For non-urgent requests or if you prefer to communicate by email.
Address: support@modjo.ai
Response time: we commit to responding within 1 hour during our business hours (business days, 10:00 AM–12:00 PM and 2:00 PM–6:00 PM).
📚 Knowledge base
Browse our self-service help center to find guides, tutorials, and answers to frequently asked questions.
Link: https://help.modjo.ai/
The knowledge base is available 24/7 and covers all aspects of using Modjo.
Support team hours
Business days: Monday to Friday
Hours: 10:00 AM–12:00 PM and 2:00 PM–6:00 PM (Paris time, GMT+1)
Outside hours: use the AI chat or send an email; we'll respond as soon as we're back
Service Level Agreement
First response: we commit to responding within a maximum of 1 hour during our business hours.
For requests received outside business hours, we'll respond at the beginning of the next business period.
Best practices
Use the AI chat for simple questions: instant access and immediate answers
Prefer live chat during business hours for real-time exchange
Check the Help Center before contacting us: you might find an immediate answer
Provide as much detail as possible in your request: screenshots, URLs, steps reproduced, error messages