🚨 This integration is deprecated.
Please use the Diabolocom V2 integration, which allows you to import your calls every 20 minutes instead of once every 24 hours.
How does it work?
Modjo connects to your Diabolocom SFTP server and obtains both your call logs and voice recordings from the previous day.
=> As Diabolocom writes call logs in the server only once a day, your calls will be imported into Modjo the following day.
🚨 Prerequisite:
Please check that you have Admin rights in both Diabolocom and Modjo. If so, follow the quick steps described below:
⏱️ Duration time: 5' on average
Step 1: Grant us access to Diabolocom
In order for Modjo to get access to your SFTP server, you'll need to create a user in Diabolocom dedicated to Modjo.
Once it's done, copy its Username and Password
in Modjo, Go to Settings => Integrations
Find Diabolocom and click on Connect
Scroll up and fill the form:
The URL must solely contain the link => No "https" or "/"Platform (your Diabolocom platform. Ex: fr1.engage.diabolocom.com, de1.engage.diabolocom.com...)
Username (of the user you created previously)
Password (of the user you created previously)
Click Save
Step 2: Bind your Diabolocom users to Modjo
Make a list in which your provide for each user:
Modjo's user email address ( Ex: celeste@modjo.ai )
Diabolocom user id ( Ex: 123456)
Diabolocom user login ( Ex: cmodjo )
=> Send it by email to your account manager (we will configure it for you)
*Keep in mind that Modjo solely import calls containing interactions as an algorithm excludes voicemails and very short calls (shorter or equal to 2').
*If you wish to update the minimum call duration for import, get in touch with your Modjo contact.
Congratulations! 🙌
Once you've achieved these quick steps, your integration is turning active! Now, let’s give it a try by making your first call!
💡Good to know: calls are automatically imported every night.