Freshcaller 🛠

Follow the steps described in this article in order for your Freshcaller calls to be automatically imported into Modjo

Celeste avatar
Written by Celeste
Updated over a week ago

🚨 Prerequisite:

Please check that you have Admin rights in both Freshcaller and Modjo. If so, follow the quick steps described below:

⏱️ Duration time: 5' on average

Step 1: Find your API token in Freshcaller

  • Log in to your Freshcaller account

  • Click on the following buttons in order to find your API token:

a. <Your name> in the top right-hand corner

b. Profile Settings

c. You should find your API key at the bottom of the panel

Step 2: Grant Modjo access to Freshcaller through your API key & Account name

  • In Modjo, go to Settings => Integrations

  • Scroll down to Freshcaller and click Connect

  • A form appears (scroll up if you don't see it).

  • Enter the account name in Account Name

  • If you're not sure what your account name is, you can find it in the URL once you've logged in Freshcaller (see example below)

  • In the following example, the account name is: modjo

  • Paste the API key (obtained during step 1) in Api Key

  • Click on Save

Step 3: Bind your Freshcaller users to Modjo

  • Click on the Users tab

  • Make sure to bind each and every Modjo user to his Freshcaller access (you can click on the Auto-match button in order to let Modjo link the users based on email matching).

  • Click Save

*Good to know: Keep in mind that we solely import calls containing interactions (An algorithm excludes voicemail, messaging and very short calls).

*If you wish to update the minimum call duration for import, get in touch with your Modjo contact.

Congratulations! 🙌

Once these quick steps have been completed, your integration is turning active! Now, let’s give it a try by making your first call!

Did this answer your question?