According to GDPR, any data processing must be carried out for specific, explicit and legitimate purposes. The objective of AI Call Scoring is facilitating sales team training and improving team performance.

By default, only the participants concerned by the score (call participants) will see it in the platform, as will the managers/administrators.

You can move these ‘barriers’ but we recommend limiting access to people with a real interest.

Can AI Call Scoring be considered as a professional assessment ?

No, AI Call Scoring is a technique that enables employees to learn and measure their progress.

The aim is not to carry out a skills assessment or to evaluate professional aptitude for a position, but to support the employee in applying the company's sales techniques.

Our recommendation is not to use Modjo’s rating during the annual performance review.
We remind you that the score is attributed to the call and not to the employee. It is an objective assessment of whether or not certain predefined elements were mentioned.

Furthermore, as an employer, you must inform your employees of the processing of their data.