A snippet is a short video clip extracted from a key moment of a call. You can create one directly from the call details page, then share it internally or externally, download it, or save it to the Library.
Prerequisites
You must have access to the call in Modjo.
The video recording must be available (not deleted by the data retention policy).
Public link sharing may be subject to security rules configured by your Admin (e.g., automatic link expiration).
Create a snippet
Open the relevant call in Modjo.
Locate the speaker bar below the video player.
Click and drag on the speaker bar to select the time range you want to extract.
Release, then click the green checkmark to confirm the snippet.
A modal window opens with several available actions.
Available actions after creation
Once the snippet is created, you can:
Copy the link : share the snippet internally with a Modjo colleague.
Share externally : enable the public link to send it to a prospect or customer without a Modjo account.
Download : export the video clip to your device.
Add to Library : save the snippet in a shared folder.
Share on Slack : if the Slack integration is enabled in your workspace.
Best practices
Add a comment to the snippet to provide context for the extracted moment.
Include snippets in your follow-up emails to highlight a key point from a conversation.
Share snippets with your team via Slack or Notion for targeted debriefs.
Save the best clips to the Library to onboard new team members faster.
Limitations
Selection is only possible from the speaker bar below the video player â not from the transcript.
If the recording has been deleted (data retention policy), snippets can no longer be created.
Public links may have an expiration date set by your Admin.
On a publicly shared snippet link, creating a new snippet is not available.
Troubleshooting
I cannot see the speaker bar below the video player.
Make sure you are on the full call page in Modjo (not on a public share link). If the issue persists, try refreshing the page or switching browsers.
I cannot make my snippet public.
Public sharing may be restricted by your organization's security settings. Contact your Modjo Admin.
The snippet video does not load after sharing.
Media generation can take a few seconds after the first public activation. Wait a moment, then refresh the page.
FAQ
Q: Can I create a snippet if the video has been deleted?
A: No. If the recording has been deleted by the data retention policy, snippet creation is no longer available.
Q: Do I need a specific subscription to share a snippet externally?
A: No, public link sharing is not limited to a specific plan. It may be restricted by security rules configured by your Admin.
Q: Can I share a snippet with someone who does not have a Modjo account?
A: Yes, by enabling the public link in the sharing modal.
Q: Can I create multiple snippets from the same call?
A: Yes, you can create as many snippets as needed from a single call.
See also
Modjo Library: https://help.modjo.ai/en/articles/5859697-modjo-library
Data retention policy: https://help.modjo.ai/en/articles/10126394-data-retention-policy