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AI Insights

Use AI to analyze objections and respond to customers, thus increasing your profits and outpacing your competitors.

Updated over a week ago

AI Insights helps you increase your profits by analyzing the most common objections encountered by your sales teams, thanks to AI.

With a monthly AI email, you will understand the concerns of your prospects and refine your strategies to stay ahead of the competition.

How Insights AI benefits your sales team:

  • Data-Driven Decision Making: Identify the top 3 objections faced by your team each month through analysis of real customer conversations.

  • Targeted Training: Equip your team with the necessary knowledge to effectively overcome objections, improving success rates.

  • Strategy Optimization: Refine your product, messaging, or pricing based on customer feedback.

AI Insights feature mainly includes:

  • Monthly analysis: AI examines all interactions from the previous month. A monthly summary is sent to managers/administrators, highlighting the top 3 objections per team.

  • Library: Access a library containing all excerpts related to the identified objections, accessible with just one click.

I. Emails AI Insights

This feature includes two types of emails:

1) Team Email: Sent to team managers or admins.

An email is automatically generated for each team in the company.

💡 A minimum volume of 100 calls per month is required to generate an email. If this threshold is not met, no email will be sent.

Example of an AI Insights email generated by the team:

2) Summary Email: Sent to admins (even if they are not part of a team).

It contains a list of objections by team, recipients, and access to dedicated library folders.

💡 The emails are sent on the last Thursday of each month, covering all interactions of the month and effectively preparing the monthly report.

Example of an AI Insights summary email sent to admins:

II. Activate the AI Insights feature?

If Modjo AI is already activated for your organization, AI Insights is also activated.

Otherwise, please refer to the activation process.

III. Adding Collaborators to the AI Insights email

If you want to give additional people access to the information in this email, here are your options:

  • Add an Admin: Fill out this form to add someone as an unassigned administrator, who will then receive summary emails for all teams.

  • Add a Team Manager/Administrator: Add the person as a manager or administrator for a specific team to receive dedicated emails for that team.

  • Forward Emails: Easily forward AI Insights emails to other members of your team.

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