The call details page allows you to dive into the heart of the conversation and access a multitude of features:
1. Call Context and Playback
Context: Get key information related to the call at a glance: attendees and CRM data linked to this conversation.
Summary: Modjo's AI summarizes the key elements of the conversation in a few lines to save you time.
Video Player: Relive the call with video (if enabled) or follow the conversation through the display of participant names below.
Playback Track: Control playback (pause, fast forward, rewind, subtitles), choose playback speed, and focus on a specific participant.
Tags: Add tags to categorize the call and find it more easily. Modjo automatically imports tags entered in your phone system.
2. In-Depth Analysis
Highlights: Easily identify and navigate to key information to extract on a specific call type. For example, objections, user feedback...
Transcript: Easily access the full transcript of the call, search by keywords, or translate it instantly. You can listen back to the moment of the call by clicking on the corresponding sentences.
Topics: Quickly identify the topics discussed thanks to the automatic detection of keywords and topics configured in your Settings.
3. Collaboration and Sharing
Comments and Snippets: Add comments at specific moments of the call, and create video snippets of important moments, add comments, share them easily, and download them for later use.
Modjo Notes: Easily find notes taken during the conversation with Modjo Notes.
Call Review: Evaluate the performance of your calls or those of your peers and identify areas for improvement.
Simplified Sharing: Share the call internally with your colleagues or externally with your contacts.
4. Organization and Follow-up
Library: Save your calls in shared folders with your team for easy access to best practices and continuous learning.
Watch Later: Create playlists of calls to review later.
The call details page is your ally in turning your sales conversations into successes. Explore all its features and discover how to improve your communication, collaboration, and sales performance.
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