Modjo uses your phone provider or video conferencing API to import calls and meetings. Once integrated, Modjo imports the audio from the phone system itself.
Here are the main reasons why a call might not appear in Modjo.
Import criteria
A. Recording license required
To import a call ,the user must have a recording licence.
To import a meeting, the host of the meeting must have a recording license.
if you're using Modjo's recorder, at least one participant must have a recording license.
B. User linked to phone system
The Modjo user must be linked to the telephony or video system (e.g., Zoom, Google Meet
C. Call recorded in the system
The call must be recorded in the system. For example, for a Google Meet video call, ensure the recording file is saved in your Google Drive.
If you're using Modjo's recorder, this criteria doesn't apply.
D. Real conversations only
Only real conversations are imported. Voicemails and very short calls (under 2 minutes) are excluded by default. You can request changes to this setting via your Modjo contact."
E. Tag exclusions
Ensure the call isn’t tagged with an exclusion tag you configured in Modjo (e.g., Aircall calls tagged 'Lost').
F. Video calls
At least one external guest must accept the meeting invitation.
The meeting must have at least one external participant (not from your company). Modjo automatically excludes internal meetings where all attendees use the same email domain.
💡 With phone providers like Aircall, transferred calls that are imported are automatically linked to the relevant users. Ensure the call is not already present in Modjo.
If, after verifying all the points above, your call still does not appear in Modjo, you can contact us via chat by selecting the "My call was not imported" option.