🚨Prerequisite:
You must have the Admin rights in both Ring Central and Modjo. If you're aiming to create a service account for the integration of Modjo, you can create a specific role for it.
You must be a RingCentral MVP Premium or Ultimate subscriber.
⏱️ Duration time: 5' on average`
Go to Admin Portal => Users => Roles
Click on the New Roles button
Create a role with the permissions below
Step 1: Grant us access to RingCentral via OAuth
Log in Modjo
Go to Settings => Integrations
Click Connect below RingCentral logo
Click Authorize
Step 2: Bind Ring Central to Modjo
Once step 1 is achieved, you should be automatically redirected to Settings => Integrations
Below All integrations, you should see Ring Central. Click to expand the section.
Afterwards, in the User tab, bind each and every Modjo user to his Ring Central's user access. Good to know: you can use the Auto-match button to let Modjo link your users based on email matching.
Click Save
You're all set! ✅
Step 3: Enable Call Recording
Log in to the Ring Central Admin Portal
Go to Admin Portal => Phone System => Auto-Receptionist => General Settings => Call Recording.
Below Automatic Call Recording, toggle the switch to enable or disable the feature.
If you enabled the feature, click Yes on the confirmation tab.
Click Edit under Extensions to Record, select the extensions where the automatic call recording will be enabled
Click Save ✅
*Note that we solely import calls containing interactions as an algorithm excludes voicemails and very short calls.
*If you wish to update the minimum call duration for import, get in touch with your Modjo contact.
Congratulations! 🙌
Once you have completed these quick steps, your integration is turning active! Now, let’s give it a try by making your first call!