Manual import allows you to add calls or meetings that were not automatically imported into Modjo. This feature can be particularly useful in scenarios like:
Recording a training session.
Importing a meeting you recorded but did not organize.
Reviewing a recorded call before importing it into Modjo.
Uploading calls made through a telephony system not integrated with Modjo.
Step 1: Download your recording
💡 Before manually importing a call, ensure the call meets the minimum duration criteria set by your organization’s Account Manager or administrator.
e.g.: If the minimum duration is set to 2 minutes, calls shorter than this cannot be imported manually.
For more details or to update this setting, please contact your Account Manager or admin.
Retrieve the recording from your provider's cloud (e.g., Zoom, Google Meet).
Ensure the file is in a compatible format: wav, mp3, m4a or mp4.
Go to Home > Click on the three dots located at the top-right corner of the screen > Select Import call.
Step 2: Import your call or meeting
🚨Prerequisites:
Active recording license required: You need to have an active Modjo recording license.
Mandatory host: Provide the name of a host, such as an email address or a phone number.
Mandatory client contact: Please provide a client contact, such as an email address or phone number. If the contact does not appear in the dropdown list, you can still add it manually. It will then be linked to the call in Modjo.
Please note, it will not be added to your CRM if it hasn't been created beforehand, but you can add it to your CRM later.
Do not close the page: Wait until the message "Uploading call" disappears before closing the page to ensure the file uploads successfully.
💡 Good to know:
Import: This is the step where Modjo retrieves the call (audio or video), generates a transcription, associates relevant data, and makes it accessible to the client on Modjo.
Upload: This refers to the action of adding a recording (call or video conference) to Modjo's server.
Troubleshooting
A. The file does not upload
Verify that the file is in the correct format: wav, mp3, m4a or mp4.
B. The file does not appear in Modjo after import
Refresh the Modjo page and check your internet connection.
C. If the following error message appears: "contacts contain not a valid id, email, or crmContact".
It means you must enter a valid contact (email address or phone number) in the input field.
