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Contact unrelated to a call

Identify why your contact was not linked to the meeting.

Updated over a week ago

Modjo relies on your prospect's details (phone number/email address) of your meetings and tries to link them to your calls.

However, in some cases, your contact may not be associated with your meeting.

A) Videoconference providers (Google Meet, Microsoft Teams, Zoom, etc.)

  • The contact wasn't present in your CRM when the meeting occurred. Here we explain to you what to do!

  • The contact's email in the CRM does not match the one in the calendar invite.

  • The contact's email address wasn't present in the meeting's invitation

B) Phone providers (Aircall, Ringover, Outreach, etc.)

  • The contact's phone number isn't matching the one in your CRM. Here we explain to you what to do!

  • The contact wasn't present in your CRM when the meeting occurred

  • The format of the phone number isn't adequate ex: +33 06 27 XX XX XX instead of
    +33 6 27 XX XX XX​

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