The Host of the meeting must have a recording license for their calls to be recorded and imported.
*if you're using Modjo's recorder, we only require one attendee to possess a recording license

The Modjo user must be linked to the Phone System (ex: The Modjo user is well-associated to his Zoom user access).

The call must be recorded in the telephony system itself (ex: for a Gmeet video call, make sure that the record of the file's meeting is in your Google drive).
*if you're using Modjo's recorder, this criteria doesn't apply

The call must be a real conversation (we have setup an algorithm excluding voicemails and very short calls (less than 2').
*you can change this setting by asking to your Modjo contact

Make sure that the call is not tagged with a tag that you chose not to be imported into Modjo (ex: If during the Modjo setup you decided not to import your Aircall calls tagged with the tag "Lost", then make sure that the missing call is not tagged with that very same tag).

Regarding video calls, make sure that at least one guest of the meeting has not declined the invitation while making sure that the meeting includes at least one attendee who is not from your company.

Indeed, Modjo excludes internal meetings by verifying that at least one attendee in your calendar invitation (or Zoom meeting) has not the same email domain as yours.

💡Good to know: For some Phone Providers (ex: Aircall), if the call was inbound and transferred to another user during the call, then you might check if the call was not already imported and associated to all the users who were present in the call.

Screenshot of both the call and its recording

Additional information related to the call: