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Call Retention Percentage

Let Modjo analyze all calls but only store a portion of calls

Updated over a week ago

Overview

The Call Retention Percentage feature enables Modjo administrators to manage how many call recordings and transcripts are retained in the platform. This helps organizations align with labor laws and GDPR concerns — especially in scenarios where employee recording for productivity is sensitive or potentially regulated.

This guide explains how to configure call and transcript retention settings through the Modjo Admin interface.


How does it work ?

  1. You set a target retention percentage

  2. 100% of recordings which Modjo has access to are transcribed

  3. Immediately after transcription, recordings are randomly selected and deleted to align with target retention percentage. Those recordings never appear in app.

  4. 100% of transcripts are analyzed

⚠️ Since calls are randomly selected for deletion, the actual retention percentage may slightly vary based on call volume

The greater the number of calls, the closer the actual percentage should be to the target percentage.

For example, based on some simulation, for a target of 70% retention, for a 1 000 calls we observed an actual retention of 69.80%, whereas for 100 000 calls, we observed an actual retention of 70.04%.

(Optional) You may chose to also apply the retention percentage to transcripts.

In additional to the steps above:

  1. Transcripts whose recordings have been deleted, are also deleted. Those transcripts never appear in app.

⚠️ Deleting transcripts will impact Ask anything features: Ask anything on a deal or an account responses could be missing some context


Setup

  1. Activate the Call Retention Percentage toggle

  2. Click on Edit

  3. Set the target percentage

  4. Click save

(Optional) If you chose to apply the retention percentage to transcripts also

  1. Contact your dedicated account manager to activate the feature

  2. In the settings page of the feature, select transcript deletion


Reviewing deleted calls

In app

Calls with deleted recordings will still have a dedicated page in Modjo, but there will be no recordings on the page

Via API

Via our API, you can access information if call recordings have been deleted

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