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Troubleshooting for admins, managers and users
Modjo Summary Improvements
My call wasn't importedUnderstand why your call was not imported into Modjo.
Delete a callHow to delete a call?
Transcription and topic missing
Import a call manuallyManually import a call (useful if it was not automatically imported into Modjo).
My call on Modjo has a different name than my Google calendar.
Why is the contact of my Zoom meeting not linked to my CRM?Understand the potential causes of why the contact of your zoom meeting hasn't been bound to your CRM
Speaker identification
The language of my call wasn't properly identifiedUnderstand why your call's language wasn't identified
My Modjo Notes app isn't launched (Windows)
Why is my contact not associated with my call?Understand the possible causes which led your contact not to be linked with your meeting
I can't log in with my account / Reset Password
How do we associate a call to a specific CRM object (deal/contact/account)?Understand the logic behind how we associate a call to the right CRM information.
My call is not associated with any CRM contact, what can I do?Improve the association between Modjo calls and your CRM
How to visualize my billing informations and invoices?Understand how to update your billing informations and download your invoices
Homepage's call volume is different than the Analytics' one
Can't remove a license
How to manage licenses?Understand how to manage licenses allowing you to record your meetings while having them automatically imported