If you’re reading this article, you’ve likely already completed the initial setup of Modjo, connected your users' tools, and imported your first calls.
If not, we recommend first reviewing the following articles:
Now that you’re well on your way with Modjo, it’s time to explore the advanced features that will help you simplify access to key information, improve team performance, and optimize your sales pipeline.
Here is an overview of Modjo’s key features and their potential to transform your processes.
Summary: Automatically Create Call Summaries
The "Summary" feature allows you to automatically generate concise summaries of your calls. This not only saves you time but also improves the accuracy of data entered into your CRM. By syncing these summaries directly with your CRM, you can efficiently record and track your interactions with clients.
AI Call Scoring: Evaluate and Improve Sales Performance
AI Call Scoring is a feature that automatically evaluates whether your teams are correctly applying qualification methodologies during their calls. By analyzing conversations and assigning scores based on predefined criteria, it helps managers identify areas that require targeted coaching, thus enhancing the effectiveness of sales teams.
Deals: Prioritize Opportunities in a Sales Pipeline
Modjo's "Deals" feature helps sales team leaders prioritize their pipeline by identifying opportunities that need special attention. By integrating with your CRM, Modjo Deals syncs deals and provides AI-powered insights, making it easier to make data-driven decisions and forecast sales with greater accuracy.
Tags: Organize and Structure Your Calls
With the "Tags" feature, you can structure your sales and customer support cycles by categorizing the calls imported into Modjo. This classification allows you to easily filter meetings by type, such as demo or discovery calls, and improve the precision of your analysis. Tags can be created manually or synced with telephony tools, and their management by administrators allows for customization tailored to your needs.
Topics: Quickly Identify Objections and Competitors
The "Topics" feature automatically detects specific words or phrases in calls, helping to identify key elements of conversations, such as objections or mentions of competitors. This tool is particularly useful for managers, who can analyze their teams’ discussions and ensure that essential topics are covered.
💡 By leveraging these features, you maximize the use of Modjo and optimize every step of your sales processes. To dive deeper, explore each dedicated section and discover how to get the most out of these tools.